FREE worldwide shipping ✈️ Buy One Get 50% off the Second Lighter with code "HOLIDAY"

Free Shipping


FREE SHIPPING ON ALL ORDERS

Our smart logistical decisions and product choices, give us the opportunity to offer free worldwide shipping. All orders.

All orders are processed for up to 5 days and come complete with a tracking number so you can stay up to date on your order once it is dispatched. Tracking may not be available to all countries. If you have any questions regarding Shipping, feel free to contact us. Customercare@zlighterstore.com

Destination

Cost

Shipping Time

US & UK

FREE

10-20 Business Days*

Other Countries FREE 10-50 Business Days

 

 

CANCELLING AN ORDER

Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been processed.

Please do drop us an email at customercare@zlighterstore.com as soon as possible if you'd like to cancel an order that you have just made.

UNCLAIMED ORDERS

We are not responsible for any packages returned to us as refused, unclaimed, deliverable, or because of incorrect or insufficient address.

If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at customercare@zlighterstore.com as a reply to your order confirmation email with the updated details.

Once we process the order we are not able to change the address and we are not to be held responsible for incorrect or insufficient address.

CUSTOM / DUTY FEES

Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, customs agents may delay delivery of some packages.

Postal Service Delays

We do not have control over postal offices or customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.

 

SEPARATE PACKAGES

In some instances, an order may be split into different packages for any of the following reasons:
- Certain items may be on back order
- Weight restrictions for regular shipping imposed by the post office
- Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)