***Please note we'll be experiencing shipping delays between January 20th,-February 12th, 2019 due to warehouse expansion. Orders will resume shipping after February 12th. Thank you for your support and feel free to contact us at firstname.lastname@example.org for any questions
FREE SHIPPING ON ALL ORDERS
Our smart logistical decisions and product choices, give us the opportunity to offer free worldwide shipping. All orders.
All orders are processed for up to 5 days and come complete with a tracking number so you can stay up to date on your order once it is dispatched. Tracking may not be available to all countries. If you have any questions regarding Shipping, feel free to contact us. Customercare@zlighterstore.com
US & UK
10-20 Business Days*
|Other Countries||FREE||10-50 Business Days|
CANCELLING AN ORDER
Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been processed.
Please do drop us an email at email@example.com as soon as possible if you'd like to cancel an order that you have just made.
We are not responsible for any packages returned to us as refused, unclaimed, deliverable, or because of incorrect or insufficient address.
If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at firstname.lastname@example.org as a reply to your order confirmation email with the updated details.
Once we process the order we are not able to change the address and we are not to be held responsible for incorrect or insufficient address.
CUSTOM / DUTY FEES
Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, customs agents may delay delivery of some packages.
Postal Service Delays
We do not have control over postal offices or customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.
In some instances, an order may be split into different packages for any of the following reasons:
- Certain items may be on back order
- Weight restrictions for regular shipping imposed by the post office
- Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)